Hands on Atlassian support when you need more than a product and a guide
LT.Solutions helps teams design, review and improve Jira Service Management, Jira Assets and the operating model around them.
When to bring in consultancy
Consultancy is for the moments a product and a guide are not enough on their own.
- Your Jira Service Management setup has grown ad hoc and needs an outside review.
- You are designing a Jira Assets schema and want the object model right before you build on it.
- You are adopting LaunchPad and want help adapting the schemas to your environment.
- Ownership and review responsibility for your Assets data is not defined anywhere.
- Nobody is sure which automations are still doing useful work.
- A decision needs input from platform, service, security and governance owners at once.
What we help with
Six services. The same six listed on the homepage, in the same order.
Assets schema design
Object types, relationships and reference data that match how your business operates, not the templates Atlassian ships with.
We start from the requests your service desk already handles and work back to the object model that supports them, so the schema stays connected to real work rather than becoming a data museum.
Jira Service Management rollouts
Request types, queues, automation rules, permissions and knowledge links, from migration scoping through to go-live.
We scope the migration, agree what moves and what gets left behind, then build and test the configuration alongside your team before go-live.
Forge app builds
Custom Forge apps for internal tools or Marketplace products, from concept and build through security review to release.
We have taken our own Forge apps from idea to a Marketplace listing, so we know the path through the security review and what the platform will and will not allow.
Platform health
Reviews of existing Jira and Confluence estates: what to fix first, and whether the answer is cleanup, redesign or rebuild.
You get a written view of what is working, what is costing you time, and an ordered list of what to change, with the reasoning behind each call.
Governance and compliance
Controls, evidence and risk modelled as structured Assets data. Framework-ready structure, not a compliance claim.
Controls, evidence and risk are modelled as objects with owners and review cadence, so coverage can be reported on inside Jira rather than tracked in a spreadsheet nobody opens.
Handover and training
We build, document and brief your team so they can own the result from day one, with an optional support window after go-live.
Every engagement ends with your team able to run the thing without us. Documentation, a walkthrough and a named owner for each part of what we built.
Not the shipping UI
Scoped to the problem, not a package
- Scoped to the problem in front of you, not sold as a fixed package.
- We work directly alongside your team, not instead of it.
- Outputs are decisions, configuration and documentation your team can maintain after we leave.
Consultancy, LaunchPad and Playbooks are not the same thing
Consultancy is hands on delivery: we help you use LaunchPad's schemas and tooling, adapt them to your environment, and validate the result alongside your team. Governance packs are part of LaunchPad's enterprise tier, not a separate thing you buy.
LaunchPad Playbooks is the one paid IP layer, and it covers similar ground in a self guided, repeatable format. Use consultancy when the decisions are unclear, political or high stakes. Use Playbooks when your team can run the process itself.
Talk to us about your Jira Service Management setup
Tell us where things stand. We will tell you honestly whether this is a consultancy problem, a Playbooks problem, or something LaunchPad already solves.